Reviews

David Young left a review on 17/02/2019

Sunshine holiday

Delighted to return. Entertainment team work very hard and evening shows were better, as team were singing and dancing live. Food was also better than my last visit and I certainly look forward to returning.

Hotel Flamingo Oasis responded to this review. View the response.

Hi David, Thank you for again choosing the Flamingo Oasis for your holiday. We are delighted that you thought that the entertainment and the food were even better than on your previous visit. We look forward to seeing you again in Benidorm and at the hotel Flamingo Oasis! Kind regards, MedPlaya Hotels Benidorm

Rita Ann Carrigan left a review on 17/02/2019

Great

I would love to come back the hotel is in a great location

Hotel Flamingo Oasis responded to this review. View the response.

Hi Rita Ann, Thank you very much for your rating and your comments. We are delighted that you enjoyed your stay with us at the hotel Flamingo Oasis and that you would love to come back again. Hopefully we will see you again in the near future! Kind regards, MedPlaya Hotels Benidorm

patricia burton left a review on 16/02/2019

no complaints

avery enjoyable four days in the hotel,for people coming over from uk they were complaining that the pool was empty and hadnt been told about it

Hotel Flamingo Oasis responded to this review. View the response.

Hi Patricia, Many thanks for your kind comments. We are delighted that you once again had a good stay with us at the hotel Flamingo Oasis. The information about the outdoor pool being closed and possibly undergoing maintenance work during the winter season can be found on all websites and we are sorry that some of our guests have not seen this information before booking their holiday. The outdoor pool is not heated and too cold to use this time of the year. The indoor pool is open as normal throughout the winter season. We hope to see you again in the near future! Kind regards, MedPlaya Hotels Benidorm

JUAN DE DIOS MOLINA ALVARADO left a review on 05/02/2019

AMIGOS AGRADECIDOS

Como en anteriores años, amigos desde la infancia, nos reunimos para pasar unos días juntos rememorando tiempos pasados. Siempre lo hacemos en este hotel, porque nos atienden excelentemente y la relación calidad-precio es buena. Esperemos que el próximo año podamos continuar visitándoles. Gracias por sus atenciones.

Hotel Flamingo Oasis responded to this review. View the response.

Estimado Juan, Muchas gracias por sus amables palabras. Estamos encantados de saber que de nuevo hayan pasado una buena estancia en el hotel Flamingo Oasis. ¡Esperamos volver a verles en un futuro próximo! Saludos cordiales, Hoteles MedPlaya Benidorm

James Blake left a review on 03/02/2019

AMAZING

THE BEST HOTEL IN BENIDO

Hotel Flamingo Oasis responded to this review. View the response.

Hi James, "Best hotel in Benidorm"- Many thanks for that! We are delighted that you had a great holiday at the Flamingo Oasis and we hope to see you again in the near future! Kind regards, MedPlaya Hotels Benidorm

Paul Gray left a review on 28/01/2019

Medplaya Flamingo Oasis

We spent 3 nights at the hotel and had a great time everything about the place was fantastic we will visit again thank you Paul Gray

Hotel Flamingo Oasis responded to this review. View the response.

Hi Paul, We are pleased that you had a great 3 nights stay at the Flamingo Oasis. Hopefully we will see you again soon! Kind regards, MedPlaya Hotels Benidorm

Paul Gray left a review on 24/01/2019

Jane and paul

We stayed with you for 3 nights and we had a wonderful time thanks to all the staff

Hotel Flamingo Oasis responded to this review. View the response.

Hi Paul, It is very encouraging to know that you had a wonderful time at the Flamingo Oasis and that you were especially happy with the staff. Thank you for sharing your views with us. We hope to see you again soon! Kind regards, MedPlaya Hotels Benidorm

Joan Brown left a review on 23/01/2019

3 nights

Lovely time again. Super staff

Hotel Flamingo Oasis responded to this review. View the response.

Hi Joan, It's great to read that you once again had a lovely stay at the Flamingo Oasis and that you found teh staff to be very good. We hope to see you again in the near future! Kind regards, MedPlaya Hotels Benidorm

Felipe Santiago Caravantes Aparicio left a review on 22/01/2019

Olor desagradable

Nos alojaron en la planta 19 y en el cuarto de baño habia un mal olor de las cañerias. Segun el personal de servicio de habitaciones era en toda la planta.

Hotel Flamingo Oasis responded to this review. View the response.

Estimado Felipe, Gracias por sus comentarios sobre su estancia en el hotel Flamingo Oasis. Lamentamos cualquier inconveniencia experimentado durante sus vacaciones. Hemos enviado sus comentarios al gerente del hotel. Esperamos que haya disfrutado de su estancia a pesar de esta situación. Saludos cordiales, Hoteles MedPlaya Benidorm

peter left a review on 21/01/2019

great time once again

Just back from flamingo oasis,once again a really good hotel no dissapointments at all.The staff are brilliant nothings ever too much trouble and so polite,especially Pepe in the piano bar who keeps it rocking ,once again we will return next year. Thank you.

Hotel Flamingo Oasis responded to this review. View the response.

Hi Peter, Many thanks for your kind comments. We are pleased that you once again hada good stay at the Flamingo Oasis and that you were particularly happy with the service received from the staff. We look forward to seeing you again next year! Kind regards, MedPlaya Hotels Benidorm

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MEDPLAYA AMIGO! LOYALTY PROGRAM: TERMS AND CONDITIONS

1. INTRODUCTION

At MedPlaya, our customers are our top priority. That's why we have developed the all-new MedPlaya Amigo! Loyalty Programme, designed to offer our direct customers the best prices, favourable conditions, and exclusive offers and benefits.

MedPlaya Amigo! consists of three levels: Holiday Friends, BFFs, and Soulmates. Your level within the programme increases as you accumulate more stays with us, and with each level, you unlock additional benefits.

The following terms and conditions outline how MedPlaya Amigo! works and can be referred to anytime on the MedPlaya Hoteles website: www.medplaya.com.

MedPlaya Amigo! utilizes a Customer Identification Number to identify members. By accepting these terms and conditions, the MedPlaya Amigo! member confirms their awareness and understanding of the programme’s details.

MedPlaya reserves the right to make necessary amendments to the conditions of MedPlaya Amigo! as it deems necessary.

The advantages of MedPlaya Amigo! are applicable to all MedPlaya hotels, with the exception of Resort Giverola & Bella Vista Beach Club.

2. REGISTERING FOR MEDPLAYA AMIGO!

The programme is available to adults over 18 years old.

Official bodies and companies are excluded from the MedPlaya Amigo! programme.

You can register for MedPlaya Amigo! through the following channels:

- The www.medplaya.com website: Fill out the online registration form with your personal information and accept the provided conditions.
- In MedPlaya Hotels: Use the QR code for registration.

Registration for MedPlaya Amigo! program is free. An email address is required to register for MedPlaya Amigo!, and each registration must have a unique email address.

3. MEDPLAYA AMIGO

Once you have completed registration for MedPlaya Amigo!, you can access your personal MedPlaya Amigo! area on www.medplaya.com. This can be done by identifying yourself with your email address or MedPlaya identification number (ID MedPlaya) and password.

Within the MedPlaya Amigo! dashboard, you can:

- View and download your digital MedPlaya Amigo! identification card, which displays your full name and MedPlaya Identification Number (ID MedPlaya).

- Check and update your personal details.

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- Make your next reservation at the best price available!

Please note that your MedPlaya Amigo! membership is personal and non-transferable.

* In order that your discount is applied correctly on arrival it is important that you identify yourself using your ID MedPlaya Amigo! or email associated with your account when making your reservation.

4. BENEFITS OF MEDPLAYA AMIGO

As a member of the MedPlaya Amigo! you will be the first to hear of our promotions and offers* and will enjoy discounts and benefits on your direct reservations at all our MedPlaya Hotels, excluding Resort Giverola/Hotel Bella Vista.
*The inclusion in our Newsletter database is a condition of MedPlaya Amigo!

Discounts and benefits are applied based on your MedPlaya Amigo! membership level, all your stays (direct reservations only) count towards your membership level, and discounts, benefits and rewards are applicable on your stays with us when you have made your reservation on our website www.medplaya.com, through our Call Centre, Guest Service Managers, or directly at the hotel Reception.

Please refer to the table below for the different levels and associated benefits:

[Table of Levels and Benefits]

Your membership level is determined by the number of nights you have stayed with us (only direct reservations confirmed in your name count) in any MedPlaya Hotel within the two years preceding your upcoming reservation check-in date. Please note that membership levels may fluctuate based on this criterion.

Discounts and benefits do not apply to reservations made through third-party agents, online travel agents, or tour operators.

Discounts will be applied to the price of the room occupied by the MedPlaya Amigo! member at check-in, and benefits will be available upon, or shortly after, arrival at the hotel.
Benefits and discounts are not duplicated when more than one MedPlaya Amigo! member occupies a room.

Discounts are applied to the final price of the reservation, excluding extras, and are not applicable to 100% Non refundable bookings.

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Membership of the MedPlaya Amigo! programme may be cancelled for the following reasons:

- The user may request to cancel their membership of the MedPlaya Amigo! programme by sending an email to: contact@medplaya.com

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- Improper use of the MedPlaya Amigo! Programme.
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- Inappropriate behaviour at the hotel.
- Cancellation of subscription to Newsletter
- Detection of incorrect data provided when registering for the MedPlaya Amigo! programme.
- The demise of the MedPlaya Amigo! member.
- When no transactions or bookings have been made using your MedPlaya Amigo! account during the past five years.

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By completing the registration request for the MedPlaya Amigo! programme, the user accepts and authorizes MED PLAYA MANAGEMENT, SL to use and process the personal data provided for the purposes of the customer loyalty programme of the MED PLAYA group, such as the improvement of the commercial relationship with the client and making personalized offers.

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