Reviews
Anne Leane left a review on 02/09/2023
Couple with teenage son
Hotel was in a great location,close to everything but nice and quiet.The staff were lovely and room cleaned daily and to a high standard.The family rooms have free use of pool towels,safe and complimentary free drinks on arrival in the mini fridge.Also as we booked on line we received a welcome bottle of wine which was a very nice touch.The pools and pool area are lovely,yes there is some early queuing for sunbeds if you are particular where you want to lie etc but there were pretty much beds available at all times and the lifeguard will always do his best to get a bed for you if needed.The food had something for everyone,and had a beautiful roast beef dinner on Sunday.My only fault I could find were how slow the lifts were at certain times of the day but this would not stop me staying here again
Hotel Rio Park responded to this review. View the response.
Hello Anne Thank you for chooosing the Hotel Rio Park for your recent family holiday in Benidorm. We are pleased that overall you enjoyed the services and facilities and we thank you for all your feedback. We hope to have the opportunity to welcome you back again soon. Kind Regards, MedPlaya Hotels Benidorm
MARIA MARTINEZ GARCIA left a review on 01/09/2023
En general bien
Por lo general bien. Tuvimos un problema el primer dia que llegamos pero finalmente nos lo resolvieron y nos dejaron hacer el checkout más tarde de lo habitual por las molestias... Tanto las instalaciones como la comida muy bien, la ubicación del hotel muy buena ya que está a 5 minutos del centro de la ciudad y a otros 5 de la playa. Los animadores muy bien, pero Víctor un 10 sin duda!
Hotel Rio Park responded to this review. View the response.
Hola Maria, Agradecemos su comentario y su comprensión durante su estancia en nuestro hotel. Lamentamos los inconvenientes que experimentó al llegar, pero nos alegra que nuestro equipo pudo resolver la situación. Nos complace saber que tanto nuestras instalaciones como nuestra comida cumplieron con sus expectativas y que la ubicación del hotel fue conveniente para usted. También agradecemos sus elogios a nuestros animadores, especialmente a Víctor. Esperamos darle la bienvenida nuevamente en el futuro y brindarle una experiencia aún más placentera.Saludos cordiales, Hoteles MedPlaya Benidorm
COLIN GARBUTT left a review on 28/08/2023
Average
Generally the hotel is very nice. We had a family room which was very nice and the chambermaid service was second to none. Reception area light and airy and the desk staff very helpful. Food is only average, breakfast is always rather cold, dinner is unimaginative and some cases quite tasteless at best and at worst inedible. Pool area is very good and children liked it immensely and joined in many pool activities organised by entertainment team. The evening entertainment to my mind has taken something of a backward step. There seems to be a greater emphasis on quizzes rather than singers and other such acts. Did watch a couple of the production shows Michael Jackson and Dreamland which were passable. My main area of concern and disappointment which still yet has my blood boiling is the downright rudeness and lack of manners of bar staff, firstly there is not enough of them for the amount of people wishing to buy refreshments. Secondly one member of bar team would be talking on his phone and ignoring you when you wanted served, his name Martin. Also, every night without fail when a barman was been relieved by another the would stand and have a few minutes chat without acknowledging you wanted served or in the middle of serving they would disappear to talk to someone. I think with only a couple of exceptions all the bar staff need some customer service training. Paco, I think his name is, who normally seemed to work in the poolside bar is an exception, very nice chap who actually seemed to see problem as he asked if two other staff were ignoring me as they were standing chatting behind bar and proceeded to serve me himself. Whomever is the bar manager in charge of this lot needs to get his or her act together and sort this.
Hotel Rio Park responded to this review. View the response.
Hello Colin Thank you for choosing the Hotel Rio Park for your holiday in Benidorm and for taking the time to share your thoughts with us. It is encouraging to know that you were happy with your room, the pool area and the service that your received from house keeping and from reception. We are sad to learn that you were disappointed with various aspects and in particular the service from the bar staff. We do appreciate all of your feedback and shall make sure that the relevant managers are informed of your observations. Hopefully you would still consider returning again in the future and we could try and change some of your opinions and restore your faith in the hotel. Kind regards, MedPlaya Hotels Benidorm
Heather Latham left a review on 28/08/2023
Medplaya Benidorm
Pur first time in Benidorm, whilst travelling from Nerja to Valencia. Great hotel. Great stay. The only thing I would change is the food menu. Add some local dishes such as tortillas. We usually stay in other regions of Spain and really enjoy the local cuisine.. The only negative is this minor point. Also, as a recommendation, is Id charge a euro to hire the sunbed. They do this down in our usual resort in Nerja and it stops the silly behaviour of nabbing beds at 6am. Nobody has an issue as the rules are clear from the offset. Would we come back? If we travel through Benidorm again, definitely!
Hotel Rio Park responded to this review. View the response.
Hello Heather Thank you for choosing the Hotel Rio Park for your recent stay in Benidorm. It is good to know that overall you enjoyed your stay with us and we appreciate your comments and also your suggestions. We shall make sure that they are passed on for you. Hopefully we will get the opportunity to welcome you back again in the future. Kind regards, MedPlaya Hotels Benidorm
CRISTINA SILVA left a review on 27/08/2023
Bien
Restaurant parfait
Hotel Rio Park responded to this review. View the response.
Cher Cristina, Merci beaucoup d'avoir choisi l'Hôtel Rio Park et d'avoir laissé vos commentaires. Nous sommes impatients de vous accueillir à l'avenir. Salutations, Hoteles MedPlaya Benidorm
RUBÉN TORNERO ORTIZ left a review on 26/08/2023
Buen hotel.
Fuimos con niños pequeños. Les gustó mucho la piscina. Habitación e instalaciones muy buenas. Echamos de menos la pensión completa. Único pero el tiempo de espera en los ascensores
Hotel Rio Park responded to this review. View the response.
Hola Rubén Nos alegra saber que su familia disfrutó de su estancia en Hotel Rio Park, especialmente los niños que disfrutaron de la piscina. Agradecemos sus comentarios positivos sobre las habitaciones y las instalaciones. lamentamos los inconvenientes experimentados con el tiempo de espera en los ascensores. Esperamos tener la oportunidad de darle la bienvenida nuevamente en el futuro. Saludos cordiales, Hoteles MedPlaya Benidorm
Peter Wright left a review on 23/08/2023
Rio park
We have been to the Rio park several times and each time it was excellent. The staff were really friendly and helpful.the rooms were cleaned every day . nothing was too much trouble for the cleaners.even when we felt like a lie in they would come back later. The pools are great .we Will definitely be back again.
Hotel Rio Park responded to this review. View the response.
Hello Peter Thank you for choosing to return to stay with us again at the Hotel Rio Park and for updating us on your recent visit. We are delighted that you enjoyed another good holiday and continue to like all that we have to offer. We hope to see you back again soon at the Rio Park. Kind Regards, MedPlaya Hotels Benidorm
JOSÉ JOAQUÍN CALERO PARRA left a review on 23/08/2023
GENIAL!, volveremos ...
Todo muy bien: bienvenida inmejorable, personal en general excelente, limpieza impecable Lidia es un amor, la comida fantástica y la habitación grande y acogedora era una cuádruple. Las piscinas muy bien pero, por poner una pega, para coger hamacas hay que levantarse temprano y poner la toalla ya que lo hacen muchos clientes y te obligan a competir por ello aunque haya carteles que indican que no está permitido a la gente le da igual, así que hemos disfrutado de la piscina a última hora de la tarde. Nos ha encantado! volveremos...
Hotel Rio Park responded to this review. View the response.
Hola José Joaquín, Nos alegra saber que tu experiencia en hotel Rio Park fue en su mayoría positiva. Agradecemos tus elogios hacia el personal, la limpieza, la comida y la habitación. Lamentamos que hayas experimentado dificultades con la disponibilidad de hamacas en la piscina. Esperamos que regreses en el futuro para disfrutar nuevamente de tu estancia con nosotros. Saludos cordiales, Hoteles MedPlaya Benidorm
DANIEL OLIVEIRA left a review on 23/08/2023
Tudo bem
Foi a segunda vez que fiquei neste hotel. Desde a simpatia dos funcionários a limpeza as instalações bem cuidadas. Estava tudo do meu agrado. Voltarei
Hotel Rio Park responded to this review. View the response.
Olá Daniel, Ficamos felizes em saber que teve uma experiência positiva em sua segunda estadia no nosso hotel. Agradecemos por mencionar a simpatia dos funcionários, a limpeza e as instalações bem cuidadas. Será um prazer recebê-lo novamente em uma futura visita. Atenciosamente, Hoteles MedPlaya Benidorm
Susana Mataix Albero left a review on 23/08/2023
Volveremos sin duda!!!
Fuimos hace 3 años y la comida no nos gustó nada, hemos repetido porque fue en el covid, he de decir que la comoda genial, los animadores un 10, Anita la animadora que esta en Med kids un amor…volveremos sin duda con los peques el año que viene. Mi única pega, que no haya Pensión Completa. Gracias por todo!
Hotel Rio Park responded to this review. View the response.
Hola Susana Agradecemos su retroalimentación y estamos encantados de que su experiencia haya mejorado desde su última visita. Nos alegra saber que disfrutó de la comida, la animación y la atención del personal. Esperamos darle la bienvenida nuevamente en su próxima visita con los peques. Saludos Cordiales, Hoteles MedPlaya Benidorm