Reviews
Andrea Millar left a review on 23/09/2017
Fabulous hotel
2nd time staying, love it, will definiantly be booking here everytime Im in benidorm
Hotel Rio Park responded to this review. View the response.
Hello Andrea Thank you for returning to stay with us at the Hotel Rio Park. We are delighted to hear that you enjoyed another good stay with us and we hope to see you back again soon. Kind Regards MedPlaya, Guest Relations Team
June Lawrence left a review on 22/09/2017
Smallest room ever had to stay in
Room far too small l feel that l have been overcharged €532 Door stop in middle of floor near wardrobe so you catch your feet all the time Room next to family room so constant noise l feel that a refund of sort should be made l have travelled world wide and your room fell very short of my expectations.
Hotel Rio Park responded to this review. View the response.
Hello June We are sorry to hear that the Hotel Rio Park did not meet with your expectations and that you were not aware of the dimensions of the single rooms. Your comments are important to us so we thank you for taking the time to share them. Kind Regards MedPlaya, Guest Relations Team
pauline lettice left a review on 18/09/2017
club superior room
reception kept insisting that i had booked 2 superior rooms and not club superior,numerous times i had to go to reception and show them my booking and to show them on there website what should have been in our room on arrival .. pool towels robes and drinks put in fridge which were not there on arrival,on the second day we got the drinks put in the fridge 2 juices and 2 water,but were not replenished for the rest of our 10 day holiday,Idont know if we got put in club room instead of club superior,which i think is what happened as this would make sense as to why we didnt get what we paid for in the room on arrival,as there seemed to be a bit of confusion with 3 different members of staff,regarding our room,all saying we had booked club rooms and not club superior,which we had and paid for and showed them my booking conformation.we arrived on the sat evening 2nd of september and by the tuesday i gave up going to reception,as i was there celebraitng my 50th and wanted to just relax,Also my husband went to reception to ask if a bottle of fizz could be brought up to room on my birthday,we went down to dinner at 730-8 ish and it still wasnt delivered to our room but was there when we got back to room about 1am,a little too late!!!!
Hotel Rio Park responded to this review. View the response.
Hello Pauline We are sorry to hear that you experienced problems during your recent stay at the Hotel Rio Park. It is never our intention for anyone to have any issues and we apologise for any misunderstandings caused to you. We do hope that this will not deter you from returning again in the future. Kind Regards MedPlaya, Guest Relations Team
Jordan Jordan left a review on 02/09/2017
Gteat
Brilliant value for money. Rooms lovely.
Hotel Rio Park responded to this review. View the response.
Hello Jordan We are delighted to hear that you found the Hotel Rio park to be good value for money and were pleased with your room. Hopefully you will choose to return again in the future. Kind Regards MedPlaya, Guest Relations Team
thomas william burton left a review on 02/09/2017
hotel needs a lot of money spending on it
reception staff very rude on check in, waiting in ques in bar area,children playing in lifts in busy meal times and no security to check them,sunbeds still being left for long periods and staff not doing anything about it
Hotel Rio Park responded to this review. View the response.
Hello Thomas We are sorry to hear that the Hotel Rio Park did not meet with your expectations and that had you had issues during your stay with us. Your comments are important to us so we thank you for taking the time to share them. Kind Regards MedPlaya, Guest Relations Team
Pierre-Franck STARON left a review on 31/08/2017
voir ci-dessous
bonjour, Il est fort dommage que le personnel de laccueil ne parle pas le Français. De plus, dans la salle à manger, le micro-onde ne fonctionne pas pour pouvoir réchauffer son lait !!!!! Je précise que le lait fourni par les cuisines était froid et le lait qui sort des machines à café est très mauvais. Cordialement.
Hotel Rio Park responded to this review. View the response.
Bonjour Pierre-Franck Nous vous remercions de vos commentaires concernant votre séjour à l'Hôtel Rio Park. Nous sommes désolés d'entendre que vous avez eu des problèmes pendant votre séjour. Nous espérons vous revoir à Benidorm et dans l'un des hôtels de la chaîne MedPlaya. Cordialement Relations publiques, Hôtels Medplaya
MARIA GLORIA QUIAN CARREIRA left a review on 29/08/2017
Buenas vacaciones
Pues la verdad que esta bastante bien en relacion calidad precio.. l@s trabajados del hotel muy correctos y amables y la comida estaba muy bien teniamos un poco de miedo por los comentarios pero la verdad que disfrutamos de todo. Ademas soy celiaca y la cocinera en todo momento super atenta y mucha variedad para los alergicos e intolerantes..en resumen todo perfecto gracias
Hotel Rio Park responded to this review. View the response.
Estimada Maria Gracias por tomarse el tiempo a dejarnos una reseña sobre su estancia aquí en el Hotel Rio Park. Nos alegra mucho saber que usted encontró todo perfecto en el Hotel y que el trato del personal fue muy agradable. Esperemos darle la bienvenida de nuevo a Rio Park para futuras vacaciones en Benidorm. Un saludo cordial, Medplaya Relaciones Públicas Benidorm
Lauren Freeman-Ancrum left a review on 29/08/2017
Lovely stay
We had a lovely 2 nights at then Rio park. The rooms were spotless,the food is great. The only Small complaint would be the children s club,if they are under 6 an adult has to be present with them, This wasnt the case last year as our youngest daughter was 4 and she spent lots of time in there on her own.so was a little disappointed this time round .
Hotel Rio Park responded to this review. View the response.
Hello Lauren We are pleased that you enjoyed another good stay with us at the Rio Park. Unfortunately due to health & safety regulations we are not able to allow children under the age of 6 in the mini club unless they are accompanied by adult. We do hope that this will not deter you from returning again in the future. Kind Regards MedPlaya, Guest Relations Team
Ian Tait left a review on 24/08/2017
Rio park
Good hotel but is ow in need of refurbishment
Hotel Rio Park responded to this review. View the response.
Hello Ian Thank you for choosing to stay with us at the Hotel Rio Park. We are in the process now of making updates to all the rooms, this is an on going process. Hopefully if you do stay with us again you will see some of the changes being made. Kind Regards MedPlaya, Guest Relations Team
ANDREIA BERNARDES left a review on 23/08/2017
Maravilhoso
Ficamos alojados pela quinta vez no Rio Park e ainda nos conseguem surpreender. Ficamos nos novos quartos remodelados, estão com uma decoração bastante moderna e acolhedora. Como já é hábito, a equipa deste hotel é bastante profissional e simpática. A comida é sem dúvida espetacular, com bastante diversidade, sempre fresca e muito bem confeccionada. Na minha opinião, este hotel deveria ter 4 estrelas. Vamos continuar a repetir esta nossa estadia.
Hotel Rio Park responded to this review. View the response.
Olá Andreia Obrigado pelo seu comentário sobre o Hotel Rio Park. Estamos felizes por ter gostado da sua estadia Espero que vejamos você novamente no futuro. Atenciosamente Equipe de relações públicas, MedPlaya